HEFWA Summit 2021 Keynote Speaker
Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington post, Newsweek, and Huffington Post. She is the author of the new book, Listen Like You Mean it: Reclaiming the Lost Art of True Connection(Portfolio/Penguin Random House). She is a contributor at Fast Company and The Muse, and writes Letters from Ximena, a newsletter on tech, culture, career, and creativity. She is best known for her project The Life Audit. An experienced manager, mentor, and researcher in the tech industry, she previously worked at Pinterest, LinkedIn, and Twitter. Subscribe to her newsletter or find her on Twitter and at her website to learn more.
Keynote Presentation: How to Rest and Recharge from Empathetic Listening
- What is listener’s drain?
- What is listening burnout?
- Who is at risk? (incl. Compassion fatigue and vicarious trauma)
- How to prevent listening burnout
- How to recover from listening burnout